The City of San José is soliciting bids from qualified vendors to provide Cisco Smart Net support services, which include maintenance, technical support, and lifecycle management for Cisco network equipment. The selected vendor must hold a Cisco Preferred Partner designation and will be responsible for ensuring continuous operation, updates, and support for the City’s critical network infrastructure. The contract will begin with an initial one-year term, with the option to extend annually for up to nine years total. The procurement emphasizes reliable service delivery, adherence to technical and security requirements, and competitive pricing. Vendors must comply with all submission requirements through the Biddingo platform, including documentation, pricing, and qualification verification. The City aims to secure a responsive and responsible vendor capable of delivering consistent, high-quality IT support services aligned with municipal operational needs.