The City of Sacramento Information Technology Department is seeking proposals from qualified ServiceNow registered partners to support, enhance, and maintain its existing ServiceNow platform. The selected vendor will provide professional services on a project-by-project basis, including system development, configuration, optimization, and advisory support. The scope includes collaborating with City staff to define requirements, recommend solutions, and implement improvements across various ServiceNow modules such as IT Service Management, Integrated Risk Management, and emerging tools like Virtual Agent and AI-driven capabilities. The City expects vendors to deliver technical expertise, documentation, and optional training while ensuring system performance and scalability. The contract is anticipated to span one year with possible extensions based on performance and funding. Work will primarily be performed remotely, and vendors must demonstrate strong experience in ServiceNow implementations, integration, and enterprise-level solution delivery.