The City of Albany is seeking proposals from qualified contractors to provide optimization, maintenance, and ongoing support services for its Police Communications Center’s existing Avtec phone and radio system. The project focuses on ensuring reliable, secure, and high-performing emergency communication infrastructure that supports dispatch operations. The selected contractor will be responsible for system evaluation, configuration management, proactive maintenance, troubleshooting, and integration with existing technologies such as Cisco Unified Communications Manager and Eventide logging systems. The scope also includes hardware upgrades, software updates, training for staff, and 24/7 technical support. The goal is to maintain seamless dispatch operations while improving system efficiency, reliability, and long-term sustainability.