The City of Hillsboro is seeking proposals to develop a Customer Service Framework for its Economic and Community Development Department. The selected consultant will evaluate existing customer service practices and design a structured framework to enhance service delivery, responsiveness, and consistency across departmental operations. The project is intended to improve internal processes and external stakeholder engagement by establishing clear service standards, performance metrics, and implementation strategies. The consultant may be expected to conduct stakeholder interviews, assess current workflows, identify service gaps, and recommend actionable improvements aligned with the City’s organizational goals. The resulting framework will guide staff in delivering efficient, transparent, and customer-focused services to businesses, residents, and community partners interacting with the Economic and Community Development Department.