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State of Oregon
· State
· Oregon
Enterprise Service Management System
PROPOSALS DUE
November 06, 2026, 10:00 am PST
17 days left
Deadline moved · was Oct 15 → now Nov 6 · +22 days
WHAT THEY WANT
(Summarized from the RFP)
The Oregon Department of Administrative Services, State Procurement Services, on behalf of the Oregon Employment Department (OED), is seeking a vendor to supply, configure, and implement a cloud-based Enterprise Service Management (ESM) system to replace the agency's legacy BMC FootPrints IT ticketing platform, which operates across two independent, unsupported instances and cannot be updated, patched, or integrated. The procurement covers a commercial off-the-shelf (COTS) solution — configured but not customized — along with vendor-led implementation, training, and knowledge transfer to OED IT staff.
DOCUMENT SET
17 documents
· 1.5MB
Request for Proposals — full solicitation.pdf · 1.2MB
Addendum 1 — questions and answers.pdf · 210KB
Attachment A — scope of work and deliverables.pdf · 480KB
Attachment B — cost proposal form.xlsx · 64KB
Sample agreement and insurance requirements.pdf · 560KB
Pre-proposal meeting — sign-in sheet and slides.pdf · 1.8MB
More in the folder — every document opens with a free account.
CHANGES SINCE PUBLISHED
6 changes
WHAT OTHERS ASKED
256 questions answered
▶
The response states that "OED is not entertaining any offshore exceptions," that the EIS offshore exception process applies when resources "including support, are located outside of the U.S.," and that Exhibit K "doesn't cover support." Could you confirm which of the following is correct? (a) All support must be provided by US-based staff, with no offshore support permitted under any plan. (b) Support staff outside the US are permitted only if the Offshore and Foreign Services Plan under RFP section 3.3.1 (formerly 3.2.18) is approved by EIS. (c) Support staff outside the US are permitted if they have no access to Agency Data.
Eligibility · Scope/requirements
▶
Section 3.2.18 requires an Offshore and Foreign Services Plan when offshore and/or foreign computing services will be used and identifies cloud/hosting, application development, maintenance, and support among the activities subject to disclosure. For a SaaS solution whose Agency data is hosted and processed in the United States, please clarify whether use of personnel located outside the United States for product engineering, technical support, platform operations, maintenance, or escalation requires submission of an Offshore and Foreign Services Plan. Clarification: The response reads only "See Question #," with no question number. Could you provide the intended answer?
Scope/requirements · Eligibility
▶
Please provide approximate user counts, specifically end users vs. IT fulfillment users
Scope/requirements
▶
What platforms has OED evaluated up to this point?
Administrative
▶
How long is Oregon OED requiring post go-live support from the implementation vendor?
Scope/requirements
▶
Does OED use the ITIL framework today? If not, are they wanting to move to that in the future?
Scope/requirements
All 256 answers open with a free account.
ABOUT THIS RFP
RFP number
S-DASOBO-00017784
Budget
Not Assigned
Published
Entity type
State
State
Oregon
Summarized from the State of Oregon portal.
HOW TO SUBMIT
Proposals must be submitted electronically through OregonBuys® at https://oregonbuys.gov. The Price Proposal (Attachment E) must be submitted as a separate electronic file. Detailed submission instructions are available at OregonBuys Vendor Formal Solicitation Response.pdf on the OregonBuys platform. No other delivery methods are permitted.
NAICS CODES & TAGS
541512
541511
541519
Information Technology Support Services
Website Development
Data Analytics and Research Services
ACROSS 539 RFPS
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RFPs changed their terms while active.
25 days is the median window from publication to due date; day 16 is the median first change for the 113 that changed. 539 RFPs published and due: July 23 - Sept. 30, 2026.
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Changes since published
6 changes filed since it went out, each one summarized, so a date or a requirement never shifts without you knowing.
What others asked
256 questions the government entity answered in writing — the answers bind.
The documents
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