Spokane Transit Authority is seeking a qualified contractor to operate and manage Mobility on Demand pilot service zones across the Spokane Public Transportation Benefit Area. The project includes five geographic pilot zones and an additional service focused on elderly and disabled riders. The contractor will be responsible for providing personnel, managing operations, maintaining vehicles, and delivering customer service using agency-provided transit software. The initiative aims to expand transit accessibility, improve first- and last-mile connectivity, and enhance mobility for residents, particularly for employment, healthcare, and essential services. The selected provider must ensure regulatory compliance, performance reporting, and service optimization through data-driven evaluation. The contract is anticipated to run for three years with optional extensions, and includes flexibility for scaling services and adjusting zones based on performance and community demand.