The County of Alameda is seeking a qualified contractor to provide live, interactive online homework help and tutoring services through the Alameda County Library system. The service must support children, teens, and adults across multiple grade levels and subjects, including K–12 coursework, test preparation, writing assistance, and adult learning. The platform must offer one-on-one tutoring sessions, be accessible on multiple devices, and comply with accessibility standards such as ADA and WCAG guidelines. Services must be available in English, Spanish, and Chinese, with the ability to expand to additional languages. The contractor must provide trained and vetted tutors, ensure strong data privacy and security practices, and support both in-library and remote access. Additional requirements include implementation support, staff training, marketing materials, and detailed usage reporting. The County intends to award a one-year contract, with the option to renew for up to four additional years.