The County of San Mateo is seeking proposals from qualified vendors to provide a cloud-based continuous improvement and problem-solving technology platform to support its Health Administration division. The system will enable staff across departments to identify, track, and resolve operational issues, including safety incidents and process inefficiencies, while fostering collaboration and organizational learning. The platform must include capabilities such as workflow management, root cause analysis, performance tracking, and data analytics, along with secure handling of sensitive health information in compliance with regulatory standards such as Health Insurance Portability and Accountability Act. Vendors are expected to deliver full implementation services, including system configuration, integration with existing technologies, user training, and ongoing maintenance and support. The overall goal is to enhance service delivery, improve safety outcomes, and build a sustainable culture of continuous improvement across all divisions.