The City of Pomona is seeking proposals from qualified consultants to provide third-party claims administration services for its General Liability program. The selected consultant will manage approximately 200 active claims, including litigated cases, and will be responsible for claims intake, investigation, evaluation, settlement, reporting, and litigation coordination. The scope includes data conversion into a claims management system, ongoing claims handling, compliance with regulatory requirements, and coordination with legal counsel and insurance carriers. The consultant will also provide risk management insights, statistical reporting, and training support to City staff. Services require timely communication, 24-hour availability for urgent incidents, and adherence to California Government Code requirements. The objective is to enhance claims efficiency, reduce liability exposure, and ensure professional and compliant administration of the City’s risk management program.