The City of Chula Vista is soliciting proposals from qualified vendors to provide a secure, cloud-based tow management software solution that centralizes and automates communication among law enforcement agencies, tow operators, and vehicle owners. The selected system will support the full lifecycle of vehicle towing, storage, release, and impound activities while improving operational efficiency, transparency, and public safety. Required functionality includes electronic tow initiation, real-time tow dispatching, vehicle owner portals, automated notifications, audit trails, reporting dashboards, and integration with existing law enforcement systems such as Computer-Aided Dispatch and Records Management Systems. The software must also include strong cybersecurity protections, role-based access controls, encrypted data storage, and ongoing technical support and maintenance. Vendors are expected to provide implementation, configuration, testing, deployment, and training services. The City seeks a turnkey platform capable of reducing manual processes, improving reporting accuracy, and supporting regulatory compliance for approximately 4,000 annual tow events managed by the Chula Vista Police Department.