The City of Corona is seeking qualified consultants to conduct a comprehensive performance audit of its franchise waste hauler’s solid waste, recycling, and organics collection services. The audit will assess operational compliance, service quality, billing accuracy, and adherence to contractual performance standards. Key objectives include evaluating customer billing consistency, verification of franchise and city fee calculations, and review of diversion rates and reporting accuracy. The selected consultant will also analyze route efficiency, missed collections, customer service responsiveness, and safety performance. The project requires a risk-based audit methodology and includes data analysis, stakeholder coordination, and development of actionable recommendations. Deliverables include an audit work plan, draft and final reports, a findings-and-recommendations matrix, and a close-out presentation. The goal is to identify inefficiencies, ensure compliance, and improve overall service delivery and accountability.