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State of California
· State
· California
Arbitration Program
PROPOSALS DUE
October 28, 2026, 3:00 pm PDT
12 days left
WHAT THEY WANT
(Summarized from the RFP)
The California Department of Consumer Affairs, Contractors State License Board, is seeking an experienced arbitration firm to run its statewide arbitration program for construction disputes between consumers and licensed contractors. The Board licenses and regulates more than 300,000 contractors and receives about 22,000 complaints a year, and for roughly 21 years has referred eligible complaints to arbitration. It wants a partner that can deliver sound, timely and unbiased resolutions statewide and bring creative, proven alternative dispute resolution techniques, such as electronic document exchange and video or teleconference hearings.
DOCUMENT SET
2 documents
· 970.6KB
CHANGES SINCE PUBLISHED
1 change
WHAT OTHERS ASKED
28 questions answered
▶
Historical incumbent performance data Please provide, for the last three years, the program's available performance metrics, including total referrals, completed arbitrations, average disposition time, percentage completed within contractual time requirements, participant satisfaction data, complaints concerning administration or arbitrators, and any other metrics CSLB currently uses to evaluate the arbitration contractor.
Incumbent
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Personally identifiable/confidential information Please describe the categories of confidential, personal, investigative, medical, or other protected information historically transmitted to the arbitration contractor and identify any specific information-security, data-storage, retention, destruction, cybersecurity, or breach- notification requirements beyond those stated in the RFP.
Compliance
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Technology and case-management integration Does CSLB require or contemplate electronic data exchange or systems integration between CSLB and the arbitration contractor? If so, please identify required data fields, file formats, transmission methods, security requirements, and expected frequency of data exchange.
Scope/requirements
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Representation by non-attorney business representatives Please provide the percentage of contractor respondents that are corporations, LLCs, partnerships, or other business entities and, to the extent tracked, the percentage of such respondents that historically participated through a non-attorney owner, officer, member, employee, or other representative. Please identify CSLB's position regarding representation of business entities by non-attorneys in arbitrations administered under this program.
Scope/requirements
▶
Incumbent provider and transition Please identify the current arbitration program contractor, the expiration date of the existing contract, and the anticipated transition requirements for the successful proposer, including the number of open arbitration matters expected to transfer on or after December 1, 2026. For transferred matters, please clarify how the incoming contractor will be compensated.
Incumbent
▶
Volume risk and contract ceiling If actual annual referrals exceed the estimated 500 Mandatory and 120 Voluntary arbitrations, will CSLB amend the contract to provide additional funding, or is the successful contractor expected to administer all referrals within the stated three-year fiscal limit of $2,548,500?
Pricing · Award & contract
All 28 answers open with a free account.
ABOUT THIS RFP
RFP number
CSLB-26-01
Budget
$2,548,500.00 (three years)
Published
Entity type
State
State
California
Summarized from the State of California portal.
HOW TO SUBMIT
Proposals must be received by the Department of Consumer Affairs Contracts Unit; late proposals are not considered. Include all documents on the Attachment Checklist (Attachment 1), a signed cover letter on letterhead agreeing to the RFP and Standard Agreement terms, table of contents, an executive summary of no more than four pages, capabilities and qualifications, management plan and program strategies, three references (Attachment 4), and the signed Proposal/Proposer Certification Sheet (Attachment 2). The Cost Proposal (Attachment 6) must be in a separate sealed envelope and not modified. If mailed, submit a sealed hard copy labeled "MASTER PROPOSAL"; for electronic submissions, attachments should be clearly titled PDFs and digital signatures are acceptable. Register on Cal eProcure for addenda, and email questions to Contract Administrator Amanda Mays (amanda.mays@dca.ca.gov).
NAICS CODES & TAGS
541199
Investigative and Litigation Support Services
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Changes since published
1 change filed since it went out, summarized, so a date or a requirement never shifts without you knowing.
What others asked
28 questions the government entity answered in writing — the answers bind.
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