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State of Washington
· State
· Washington
Debt Collection Services Contracts
PROPOSALS DUE
October 20, 2026, 11:59 pm PDT
4 days left
WHAT THEY WANT
(Summarized from the RFP)
The Washington State Department of Enterprise Services is re-issuing Competitive Solicitation 11425 to award statewide Enterprise Procurement Solution Contracts for professional debt collection services. Awarded contractors must operate a Washington-licensed collection agency and will collect delinquent debts on behalf of purchasers, and provide account management, payment processing, remittance of collected funds, credit bureau reporting, skip tracing, and related reporting. The contracts cover collection services only and do not include the purchase or sale of debt.
DOCUMENT SET
8 documents
· 2.3MB
Request for Proposals — full solicitation.pdf · 1.2MB
Addendum 1 — questions and answers.pdf · 210KB
Attachment A — scope of work and deliverables.pdf · 480KB
Attachment B — cost proposal form.xlsx · 64KB
Sample agreement and insurance requirements.pdf · 560KB
Pre-proposal meeting — sign-in sheet and slides.pdf · 1.8MB
More in the folder — every document opens with a free account.
CHANGES SINCE PUBLISHED
3 changes
WHAT OTHERS ASKED
79 questions answered
▶
Exhibit A Section 1(a) names the Department of Licensing. Contract Section 4.21 names Labor and Industries. Which is intended?
Compliance · Eligibility
▶
Exhibit C Section 1(e) requires a five- year extended reporting period on professional liability. Section 9 requires three years for claims-made coverage. How do these apply to an occurrence-form policy?
Compliance
▶
Section 9.3(b) requires a SOC 2 Type I report. Does a current SOC 2 Type II satisfy it? What form does Enterprise Services expect for the WaTech attestation?
Compliance
▶
Section 8.3 requires customer service from 8:00 a.m. to 5:00 p.m. Pacific. Does that require live staffing across those hours, or is a mix of live staffing and self-service channels acceptable for part of the window?
Scope/requirements
▶
Exhibit A Section 1(i) requires remittance within thirty days. Section 4.9 requires it by the tenth of the following month. Which governs?
Scope/requirements · Award & contract
▶
For Category 3, is filing legal action within scope? If so, who advances court costs and filing fees, and are they recoverable from the debtor, from the Purchaser, or absorbed within the bid fee percentage?
Scope/requirements · Pricing
All 79 answers open with a free account.
ABOUT THIS RFP
RFP number
11425
Budget
Not Assigned
Published
Entity type
State
State
Washington
Summarized from the State of Washington portal.
HOW TO SUBMIT
Bids must be emailed to DESContractsTeamApple@des.wa.gov. The email including all attachments must not exceed 30 MB, and Enterprise Services will not accept or open zipped files. Required Bid Submittals (Exhibit A - Bidder's Certification and Exhibit C - Bid Price) and any permitted ancillary documents must be in MS Word, MS Excel, or Adobe PDF, signed physically or electronically. Enterprise Services acknowledges receipt by return email; if no acknowledgement arrives within five business days, contact the Procurement Coordinator. Bidders must be registered in Washington's Electronic Business Solution (WEBS) to receive amendments and to be awarded a contract. Questions go to Procurement Coordinator Madilyn Graversen, Madilyn.Graversen@des.wa.gov; answers are posted to WEBS.
NAICS CODES & TAGS
541219
541199
541990
Treasury and Cash Management Services
Banking Services
ACROSS 539 RFPS
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Changes since published
3 changes filed since it went out, each one summarized, so a date or a requirement never shifts without you knowing.
What others asked
79 questions the government entity answered in writing — the answers bind.
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