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City of Santa Clarita
· City
· California
Volunteer Management Software
PROPOSALS DUE
October 08, 2026, 11:00 am PDT
6 days left
WHAT THEY WANT
(Summarized from the RFP)
The City of Santa Clarita is seeking a vendor to provide, implement and support a new online volunteer management system to replace its legacy Samaritan system. The City runs a large municipal volunteer program promoted through SantaClaritaVolunteers.com, with more than 24,600 volunteer accounts and about 1,200 volunteer opportunities, both expected to grow, including the annual River Rally Clean-Up that registers and records hours for over 1,000 participants in a single day.
DOCUMENT SET
3 documents
· 2.4MB
CHANGES SINCE PUBLISHED
No amendments recorded yet. If the entity publishes changes, they will be summarized here.
WHAT OTHERS ASKED
33 questions answered
▶
Performance and Acceptance — Please provide the expected peak concurrent registration and check-in volumes, particularly for the River Rally Clean-Up, and describe any load-testing, pilot, scripted demonstration, or production acceptance criteria the selected system must satisfy.
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Identity and Security — Please identify the City’s identity provider and required SSO protocol for administrative users, and confirm whether volunteer one-time-password authentication must support both email and SMS or whether either method is acceptable.
▶
Users and Communications — Please provide the anticipated number of City administrative users, departments, sites, and permission groups, together with estimated annual email and SMS volumes and any peak messaging volumes associated with major events.
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Website Integration — Please clarify how the dedicated volunteer opportunity listing page is expected to interact with SantaClaritaVolunteers.com, including whether the City anticipates a link, embedded interface, branded subdomain, API integration, or synchronization of opportunity content.
▶
Data Migration — Please identify the City’s current volunteer management system and describe the data expected to be migrated, including record counts, historical schedules and service hours, compliance documents, notes, relationships, available export formats, and whether the incumbent will provide extraction assistance.
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Group Registration — For large events such as the River Rally Clean-Up, how do groups typically register today? Does the City expect group leaders to manage their own members' registrations and schedules, or is staff-managed group registration through a private group sign-up link acceptable?
All 33 answers open with a free account.
ABOUT THIS RFP
RFP number
AE-26-27-16
Budget
Not Assigned
Published
Entity type
City
State
California
Summarized from the City of Santa Clarita portal.
HOW TO SUBMIT
Upload the proposal and all required forms through BidNet Direct (www.bidnetdirect.com/cityofsantaclarita); paper, email or fax submissions are non-responsive. Complete all pricing schedules using a software licensing pricing model. Addenda must be acknowledged digitally in BidNet and a printed, signed copy (including Addendum No. 1) submitted with the proposal. Include the designation of subcontractors/subconsultants, references and the signed Acknowledgement and Acceptance of Scope of Work. Questions only through the BidNet Question and Answer tab. Contact: Michele Arima, Buyer, marima@santaclarita.gov.
NAICS CODES & TAGS
541511
541512
Software Selection and Implementation
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Changes since published
Every amendment filed after it goes out, summarized.
What others asked
33 questions the government entity answered in writing — the answers bind.
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