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City of Menlo Park
· City
· California
Water Billing and Customer Service Support
PROPOSALS DUE
October 09, 2026, 5:00 pm PDT
18 days left
WHAT THEY WANT
Menlo Park Municipal Water, operated by the City of Menlo Park, is seeking an outsourced water billing and customer service provider together with a new billing software platform. The services may come from a single vendor or from two partnering companies (prime and subcontractor, joint venture, or concurrent contracts), but partners must submit one combined proposal. The vendor will bill roughly 4,400 service connections (about 3,700 residential and 700 non-residential) in accordance with meter reads and water rates and will handle customer service support functions.
DOCUMENT SET
8 documents
· 3.8MB
Request for Proposals — full solicitation.pdf · 1.2MB
Addendum 1 — questions and answers.pdf · 210KB
Attachment A — scope of work and deliverables.pdf · 480KB
Attachment B — cost proposal form.xlsx · 64KB
Sample agreement and insurance requirements.pdf · 560KB
Pre-proposal meeting — sign-in sheet and slides.pdf · 1.8MB
More in the folder — every document opens with a free account.
CHANGES SINCE PUBLISHED
No amendments — so the deadline and requirements on this page are the ones that still apply.
WHAT OTHERS ASKED
No questions answered in writing yet — when the government entity answers, each one lands here, with the ones that change who can bid called out.
ABOUT THIS RFP
RFP number
2026-091826
Budget
Not Assigned
Published
Entity type
City
State
California
HOW TO SUBMIT
Submit electronically through the City of Menlo Park PlanetBids portal (https://pbsystem.planetbids.com/portal/46202/portal-home); submitters must be pre-registered with the City's bidding system; complete the City-provided attachments (compliance matrix, response form and work breakdown, pricing forms) without altering their structure or formulas; questions go through PlanetBids to Katie Lee, Management Analyst II.
NAICS CODES & TAGS
541512
541519
541219
Software Selection and Implementation
Water Resource Management
Information Technology Support Services
ACROSS 310 RFPS
RFPs changed their terms while active.
22 days is the median window from publication to due date; day 14 is the median first change for the 62 that changed. 310 RFPs published from July 23 to September 14, 2026.
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