Back
City of Menlo Park
· City
· California
Water Billing and Customer Service Support
PROPOSALS DUE
October 22, 2026, 5:00 pm PDT
6 days left
Deadline moved · was Oct 9 → now Oct 22 · +13 days
WHAT THEY WANT
(Summarized from the RFP)
Menlo Park Municipal Water, operated by the City of Menlo Park, is seeking an outsourced water billing and customer service provider together with a new billing software platform. The services may come from a single vendor or from two partnering companies (prime and subcontractor, joint venture, or concurrent contracts), but partners must submit one combined proposal. The vendor will bill roughly 4,400 service connections (about 3,700 residential and 700 non-residential) in accordance with meter reads and water rates and will handle customer service support functions.
DOCUMENT SET
10 documents
· 4MB
Request for Proposals — full solicitation.pdf · 1.2MB
Addendum 1 — questions and answers.pdf · 210KB
Attachment A — scope of work and deliverables.pdf · 480KB
Attachment B — cost proposal form.xlsx · 64KB
Sample agreement and insurance requirements.pdf · 560KB
Pre-proposal meeting — sign-in sheet and slides.pdf · 1.8MB
More in the folder — every document opens with a free account.
CHANGES SINCE PUBLISHED
1 change
WHAT OTHERS ASKED
167 questions answered
▶
Please clarify how a proposer may satisfy the Spanish-language customer service requirement. Must a live cust
Administrative
▶
1. It is stated that approximately 10% of meters will continue to be read manually. Can the City confirm: (a) whether the vendor is expected to process billing for manual-read accounts through a separate/parallel process from AMI-read accounts handled via the software platform, or whether both feed into one unified billing run; (b) whether there is any timeline for transitioning these remaining manual accounts/meters to AMI; and (c) if this is a permanent condition with no planned transition, should vendors submit a separate cost line/quotation specifically for ongoing manual meter-read processing?
Administrative
▶
2. Is the City's AMI Meter Data Management System (MDMS) fully live and stable today, or is it still being finalized? If still in progress, what is the expected completion date relative to the new vendor's implementation timeline?
Administrative
▶
1. For the combined software-platform + outsourced-service proposal structure: if two companies partner, does the City expect to receive two separate rates – One for Software-platform and one for Shrives?
Administrative
▶
4. Approximately how many customer accounts currently require multiple accounts consolidated onto a single statement?
Administrative
▶
4. Can the City elaborate on the lockbox services required? will the City be responsible for bank/lockbox service charges, or are these to be included in the vendor's proposed pricing?
Administrative
All 167 answers open with a free account.
ABOUT THIS RFP
RFP number
2026-091826
Budget
Not Assigned
Published
Entity type
City
State
California
Summarized from the City of Menlo Park portal.
HOW TO SUBMIT
Submit electronically through the City of Menlo Park PlanetBids portal (https://pbsystem.planetbids.com/portal/46202/portal-home); submitters must be pre-registered with the City's bidding system; complete the City-provided attachments (compliance matrix, response form and work breakdown, pricing forms) without altering their structure or formulas; questions go through PlanetBids to Katie Lee, Management Analyst II.
NAICS CODES & TAGS
541512
541519
541219
Software Selection and Implementation
Water Resource Management
Information Technology Support Services
ACROSS 539 RFPS
MORE THAN
RFPs changed their terms while active.
25 days is the median window from publication to due date; day 16 is the median first change for the 113 that changed. 539 RFPs published and due: July 23 - Sept. 30, 2026.
Bid on five RFPs, and the odds are better than two in three that at least one changes its terms before the deadline. Larger firms have staff tracking this. Start free and you’ll have it at your fingertips too.
Free to open
free account required
A free account opens this RFP in full, starting with the rest of the description above — and 5 RFPs a week, no card.
Changes since published
1 change filed since it went out, summarized, so a date or a requirement never shifts without you knowing.
What others asked
167 questions the government entity answered in writing — the answers bind.
The documents
The set as published, in one folder or as direct links to the document.
Matched to you
The RFPs that fit the NAICS codes and tags you save; open up to 5 a week in full.
