Americans with Disabilities Act Title II Subpart H, Web and Mobile Accessibility Compliance Training

San Bernardino County's Purchasing Department seeks qualified firms to deliver digital document accessibility training to County personnel across all departments. The training supports the County's compliance with the Americans with Disabilities Act Title II Subpart H rule, which adopts WCAG 2.1 Level AA as the standard for state and local government web content and mobile apps, and adds PDF/UA (ISO 14289-1) conformance for PDF documents. The County must comply by April 26, 2027, and is already remediating a legacy backlog of nonconforming documents through contracted services. The goal is to equip staff to produce accessible documents at the point of creation and reduce long-term reliance on outside remediation. Required content covers four areas: foundational standards and compliance (ADA Title II, WCAG 2.1, the POUR principles, PDF/UA, and California Government Code sections 7405 and 11135); accessible document analysis and remediation (metadata, headings, tables, alternative text, color contrast, links); accessible forms and complex content (form fields, OCR of scanned files, complex tables, multi-language documents); and testing and quality assurance with Adobe Accessibility Checker, PAC, CommonLook, JAWS and NVDA. Instruction must also cover County practices, including pre-publication validation, classifying documents as active, archival or exempt, routing remediation requests through ServiceNow, and using County tools such as DocAccess.