Business Operations Tax System Update

The City of Sacramento Department of Finance, working with the City's Information Technology Department, is seeking a vendor to replace its Business Operations Tax system. The new system will be the primary application of record for the Business Operations Tax, Transient Occupancy Tax and related fee programs, and possibly permit and Utility User Tax data. The City prefers a cloud-based, Software-as-a-Service solution to replace its current system, with go-live targeted for May 1, 2027. The budget is not to exceed $249,999 for implementation, annual cost per year, or any combination of the two. The system must work as a billing system and a comprehensive database of business, financial and customer information. It must support multiple business classifications, tax schedules, and effective-dated rates, penalties and interest, accruing penalties and interest daily on delinquent obligations and allocating payments exactly as City code directs, while letting staff manually adjust past periods. City super users must be able to change rates, fee types, penalties, general ledger codes and email templates themselves. Customers need a responsive web interface to apply, renew, pay and update accounts, backed by automated renewals, delinquency handling, certificate issuance, electronic notices, audit trails, notes, secure document upload and collection tracking.