Enterprise Permitting & Licensing SaaS Solution and Professional Services

The City of San Diego's Development Services Department is seeking a vendor-hosted, subscription-based Software-as-a-Service permitting solution, together with the implementation and professional services needed to put it into production and support it. The system must handle end-to-end processing of permits, code enforcement, and licensing across building, engineering, and land development operations, and must comply with California law and the City's technical standards. The department, with nearly 700 employees in nine divisions, currently runs the Accela Civic Platform for permitting, licensing, and code enforcement, and ePlanSoft/Velosimo for electronic plan review, with documents held in SAP/OpenText and Accela ADS. The City wants a single cloud platform supporting digital plan review, ministerial and discretionary permitting, engineering approvals, land development actions, code enforcement case management, and licensing such as short-term rental and cannabis. It must handle annual volumes of roughly 43,000 to 54,000 permit applications, about 100,000 inspections, and thousands of enforcement cases and licenses. Required capabilities include a user-friendly customer portal with round-the-clock access to project status, comments, inspection results, and invoices; system-driven checks and hard stops; mobile tools for inspectors and code enforcement officers; configurable workflows, communications, reports, and dashboards; strong audit trails and security; data conversion; and a scalable architecture that can take on more permit and licensing functions. The solution must support all 16 processes in the City's operational process model.